November 17, 2008
Reassuring Day Care Parents
One of the most important jobs of a day care owner (in my humble opinion based on many years of experience!!) is that of 'parent reassurer'. So many parents enter the fray of day care land completely clueless about what is going to happen to their child, what is expected of them and, generally,what day care is all about. They are either frozen with fear (as the proverbial deer when faced with oncoming headlights) or mount a frenzied campaign to rattle out every conceivable question they have heard should be asked on these occasions, invariably absorbing no information whatsoever.
I have stood chatting to so many apprehensive people, on the threshold of starting their precious child in day care who are filled with questions, concerns and complete fear. I try to head them off at the pass by explaining every step of the day care process- settling in, what to expect, daily routines, possible behavior issues and by listening attentively to the turmoil that is their thoughts. In some ways I actually need to babysit the parents through these early days.
This simple, premeditated act can go a long way towards avoiding confilct and miscommunication down the line. It is well worth the time invested.
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