Did the material arrive late? Contact the JNE call center in the following way!
If you often use the JNE campaign, you only need to contact the JNE call center when you experience problems regarding the delivery of goods | JNE itself is actually a company established in the 1990s that serves the public in customs services, especially in the field of imports|
The company, which engages in shipping and logistics, is actually very famous in Indonesia and is often used as the best choice for online buying and trading sales| Products and services from JNE are also very different from JNE Express, JNE Logistics to JNE Freight|
Ifyou’re shopping online,while checking, you’ll normally be asked to choose a campaign for item delivery. There are a lot of e-commerce companies that use JNE campaign services because they are experienced and rarely experience problems, even if you always use JNE, right?
Then what if suddenly the material does not reach even if the estimated delivery time has passed? In addition to contacting the JNE call center, you can actually do the tracking through online to know the address of the content first. But in this article, we will actually discuss ways to connect with CS JNE|
Check receipts using other sites
When you shop online, you can usually see the listed receipt number and you can check the receipt number. In e-commerce though, it has been seen where and others have reached the process of sending goods|
But sometimes there are some restrictions that cause e-commerce not to update tracking on receipt numbers| From there you can check using the official JNE website| However, if the official website has not been updated or experiences technical issues, you can use other receipt verification sites.
Some of the receipts recommended for use resi.id checking sites such as going to the main page of resi.id site then typing the receipt into your package, pressing Enter, and then following further instructions. The status of your package will appear or you can check on other sites such as:
- com
- id
- com
If you have checked various receipts on verification sites but you still cannot see updates of your package status, you can contact the JNE call center . There are several ways you can do to complain or simply find information about package delivery|
You can do this in a number of ways to connect directly to JNE customer service, such as through the listed email address, contacting JNE’s social media accounts, and through the hotline service or phone number provided. In fact, you can even visit the Ask Johnny page to come straight to the head office|
Communicating with JNE call centre via email
This procedure is often done because it is simple because you also don’t need to spend a lot of money | so you just have to send an email to the official JNE email address, which customercare@jne.co.id about the complaint you want to file and the tip is to send it in the correct format|
While sending an email does not leave the subject section blank, the correct format is the content of the content with a complaint e.g. “Problematic package” then fills out a clear description or explanation of the problem you are facing in the email body. We recommend using a list of what the constraints are so that CS will be easier to understand|
In the Description section, do not forget to attach the recipient’s name, sender’s name, and your active cellphone number. You can also attach a photo if it is really needed that you are actually having problems with the sent package. So you don’t have to contact the JNE call center on the hotline service , you can do so via email first.
After sending the email, all you need to do is wait for a response to the C U to Mer service where the duration depends on the queue | it may be that within a few minutes, your email can be read immediately and answered by the administrator. It may have to wait for a few hours or a few days|
Direct message through JNE social media account
In addition to the above methods, such as sending a complaint through the listed email address, you can also send a message via JNE social media. But first make sure that JNE’s message to social media is indeed its official social media account| In fact, it has been reported that complaining through social media accounts is faster than email.
JNE’s official social media accounts are Facebook @JNEpusat, Twitter @JNE_id and Instagram @jne_id. Keep in mind that the social media account has three accounts in the JNE call center namely Facebook, Twitter and Instagram, so the rest open the official social media account of JNE so that you need to be careful|
Moreover, there has been a huge increase in the name of some companies or campaigns recently. So really make sure that the social media account is the official account of JNE to minimize the incidence of unwanted incidents| Then how to send a complaint through social media accounts?
All you need to do is send a message to an official social media account and the format can be equated with sending a complaint via email. You need to attach the sender’s name, recipient’s name, receipt number and mobile phone number that are still active and give some explanation about the problems that are occurring.
Ask The Johnny Website Access to the JNE Call Center
The next option | through the Ask Johnny page This one site is a special page that is actually provided by JNE so that customers or customers can report the problem more easily | it is also much easier how to complain on the Ask Johnny page, namely:
- The first step is to open the https://www.jne.co.id/id/hubungi-kami/ask-joni Ask Johnny page
- You can then fill in the required data such as name, address and cellphone number
- You can select customer service in the subject column
- In the Messages column, you can fill in or say the complaints you are experiencing
- Then click send message
Such as when you contact the call center service via email or J> social media accounts, make sure you also input the receipt number, sender’s name, and recipient’s name so that THE JNE can track or verify the location of the package. Regarding the response from the Ask Johnny site, you can get a reply from the input cellphone number.
Therefore, in the mobile number column, fill in the number or number used that is active at the time of sending the package to make it easier for JNE to communicate again| In fact, in addition to the above methods, you can also contact the JNE call center or call directly through the hotline service.
JNE’s hotline number 021 29278888 where you can call the number and wait until the call is answered then press the extension button to connect to the handling section . You can then communicate both ways through the hotline service.
But unfortunately why hotline services are rarely used because if you make a direct call to the listed number, a telephone fee can be charged depending on the provider used. TID one wonders whether customers prefer to complain to the JNE call centre via email or social media accounts.